I was excited to join GB, and service went well for a few months. It has been downhill since my first billing issue.
Company charged me for multiple months claiming the payments had been 'declined' by my bank. After checking with the bank, NO transactions from GB came through until it was a LARGE charge for two or more months. I've contacted GB three times in six months about the issue, and it continued to happen. The one-garment rental is a scam.
It takes a month to get a garment, even when you alert them about return. Don't waste your money - this site is a scam. I'm so frustrated, and the customer service is TERRIBLE. They're condescending, act as if you're the problem, keep trying to stop you from closing the account.
It's annoying, and they don't even fix the problem, just keep trying to push the bad service on you. I don't want a discount, I want you to bill me correctly, and refund the additional payments.
Review about: Gwynnie Bee Account.
Reason of review: Poor customer service.
Monetary Loss: $73.
Preferred solution: Full refund.
I liked: Wide variety of styles and sizes, Reasonable monthly cost.
I didn't like: Manner in which the business is operated.