Gwynnie Bee
Gwynnie Bee Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gwynnie Bee has 1.8 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prompt shipment, Wide variety of styles and sizes, Rental of clothes.
Cons: Deceitful, Horrible customer service and return policy, Poorly managed.Recent recommendations regarding this business are as follows: "Don’t subscribe", "Way more trouble and expense than it's worth. Don't subscribe.", "Not at all.", "DO NOT USE THIS SERVICE!", "Bad customer service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gwynnie Bee has 1.8 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Prompt shipment, Wide variety of styles and sizes, Rental of clothes.
Cons: Deceitful, Horrible customer service and return policy, Poorly managed.Recent recommendations regarding this business are as follows: "Don’t subscribe", "Way more trouble and expense than it's worth. Don't subscribe.", "Not at all.", "DO NOT USE THIS SERVICE!", "Bad customer service".
Most users ask Gwynnie Bee for the refund as a solution to their issues.
Consumers are not pleased with Location and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPredatory subscription services
- Bad customer service
Preferred solution: Apology
User's recommendation: Don’t subscribe
Tried to 1st suspend my membership, but ultimately to cancel it
User's recommendation: Way more trouble and expense than it's worth. Don't subscribe.
One month paid no items received!
User's recommendation: Not at all.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Service DO NOT USE This company
I utilized this service for a few months and was not very satisfied with it. So I finally made the call (which they require you to do) to cancel my subscription.
Their customer service rep spent the whole time convincing me to stay and try it out for one more month with some changes she would make to my account. I specifically told her that it was extremely difficult in my busy schedule to find time to call and wait on the line to cancel my subscription and that I would prefer to just cancel it now. She assured me that she would call me back in a month and if I was not satisfied I could cancel very easily then.
That call never came.
So I returned all the items and canceled my payment on PayPal. Assuming that no payment would mean that it was canceled.
Now they have sent a lawyer after me, asking me to pay $374 worth of fees, for a service I quit using.
And they are lying that I still have one of the items.
I used their bags with return labels to return all items, which I am very sure of because I was already angry and wanted to be rid of all the products. I would happily have someone investigate my house and see that none of the items are in my wardrobe.
- Rental of clothes
- Seemed to be sneaky
- Horrible customer service and return policy
- Do not correct their mistakes
Preferred solution: Full refund
User's recommendation: DO NOT USE THIS SERVICE!
Poor customer service
I have been a member of GB for three years. The pros are you get a rotating wardrobe for a reasonable price, and generally customer service is responsive.
The cons are many of the clothes are very over worn and it takes far too long to return and then receive your garment and you dont get to pick what they send you, they do. But I reached out to customer service and asked if I could put my account on hold as I was not wearing the clothes to work due to the virus, I now work from home. I was told that I would have to pay $10.00 a month in order to keep my account on hold. While this is not a large amount, we are in a crisis here and I would hope that because of my years of loyalty I would get some assistance, but no.
I advised I would be cancelling my account and they said okay, so I did and I will not be signing up again. Prior to this I touted their services and referred tons of people, so this is very disappointing. I also belong to the rent the runway service and their response was to immediately open up two new slots for all members as a thank you for staying with them.
This is horrible customer service on the part of GB and really shows me who they are as a company, I am glad I dropped it now, but sorry I spent so much money on this service for so long. B
User's recommendation: Bad customer service
Poor customer service
Refund all monies please
- Concept
- Customer service
- Dicesption
Preferred solution: Full refund
User's recommendation: Don't sign up unless you know the type of clothing available.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA question about a dress i bought
- Prompt shipment
- Horrible customer service and return policy
- Deceptive charging practices
Preferred solution: Price reduction
Terrible selection, worse customer service
- Reasonable monthly cost
- Deceptive charging practices
I have a charge on my debit card that isn’t mine
- Deception
Couldnt cancel because of holiday, wouldnt gove money back.
Good experience for the past year
I have tried GB for free and remained a customer ever since. While i find that their shipments tend to be a bit slow, lets say i notify them of return on Monday, and shipment doesn't go out til Wed/Thu the quality is good and i bought many dresses from them. I wish they were cheaper, because it is pricey but overall i am happy
***
Don't do it- it's a scam!
I wish I had read the reviews on this site before trying Gwynnie Bee, as many people have had the same negative experience. I have tried lots of different subscription boxes, including clothes, food and beauty products, and this is the ONLY one I've ever had a bad experience with.
Overall, the clothes were meh. It is nice that they have a selection for larger sizes. But out of the several shipments I got over my month-long trial, I only wore one piece out.
I then canceled the subscription as I had planned to do after the trial period. No problems.
Fast forward to two months later when I see a charge for $86 from Gwynnie Bee on my statement. I called and they said they hadn't received a shipment of 2 dresses that I had sent back to them with their shipping label. On that phone call, they stated they would "look around the warehouse" and if still not found, would open a ticket with USPS to look for the package.
The following day I received an email asking about my customer service experience, and when I clicked on it, the site stated the ticket had already been closed and that I could not comment on it.
After waiting two weeks with no response, I called back. Again the rep stated they would look around the warehouse. I said that wouldn't be necessary, as they'd already done that and not gotten back to me. I asked if they keep the details of the return shipping labels they send out, and she said yes. I asked why they couldn't just track the label since they have it on file. She said it was my responsibility to provide it, and they couldn't do anything else. I asked to speak with a supervisor, was told there were none in the building, and that I would get a call back from one within 24-48 hours.
When (SHOCKER) I had not received a call back from management within the promised time, I called back yet again. This time they gave me a ticket #, said it was being escalated, and again to expect a call from a supervisor. I'm not holding my breath.
TL;DR - They charged me for items I returned with their shipping label. Per other reviews on this page, this seems like a common occurrence that the company should have resolved by now. Instead of apologizing and returning my money, they have given me the runaround. I'm going on three weeks of fighting and several phone calls with them and still no refund. The last two reps have "escalated" my issue, and I have still not heard from a "supervisor" after several business days. If my money is not returned soon, I will have to work with my bank to reverse the charges.
I will be sure to tell my friends and family to stay away from this business, as well as leaving this review everywhere I can. I am also going to file a complaint with the Better Business Bureau, at https://www.bbb.org/ and encourage anyone who's had a similar experience to do the same.
Preferred solution: Full refund
Still need order
Miserable failure this holiday season.
- This service when it was working
- Service failed when i wanted it most
Preferred solution: Price reduction
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Hello, Thanks for sharing your experience. We are sad to learn of your less than satisfactory experience.
Since we do not see an associated email ID in your review, to better understand and assist you, we would request you to please call Gwynnie Bee customer service at 1-855-GWYNNIE (855-499-6643). Phone lines are available 9:00 A.M. to 6:00 P.M. ET Monday to Friday.
You may also email us at gwynnie@gwynniebee.com. Best regards, Gwynnie.