Danielle A Mmo

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Verified Reviewer

Predatory subscription services

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Its a scam. They charge you even when you dont get packages from them. Their customer service does nothing to help. They do not reply when you have a problem yet continue to charge for nothing. Bad subscription model.
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Loss:
$500
Cons:
  • Bad customer service

Preferred solution: Apology

User's recommendation: Don’t subscribe

Anonymous
map-marker Fort Lauderdale, Florida

Tried to 1st suspend my membership, but ultimately to cancel it

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I was going out of town, so decided to suspend my subscription, communicated everyway I could figure out how. They kept charging me and did not suspend my account. I had to remove everything so that I would not get a shipment while I was away, so that happened. I have been charged for at least the past 4 months and have had no luck cancelling my subscription, despite communicating with representatives through email.
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User's recommendation: Way more trouble and expense than it's worth. Don't subscribe.

Anonymous
map-marker Vancouver, Washington

One month paid no items received!

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I have loved the items. I took a break for a year and joined back in April. I had received several items that smelled like dirty clothes. I called to complain and they offered a discount for a month. I decided to keep trying since I remember a few years ago it was outstanding. Fast forward to Sept 11th I returned my items. It is now October 6th and I have not received a single item. My account kept saying that my items were processing and they were getting my box ready. I called and asked for a refund and they said they could not do that. I said Im done. I cant believe they got $75 from me this past month without any kind of service. I am beyond disappointed.
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User's recommendation: Not at all.

Tara C Rnv

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Verified Reviewer

Terrible Service DO NOT USE This company

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I utilized this service for a few months and was not very satisfied with it. So I finally made the call (which they require you to do) to cancel my subscription.

Their customer service rep spent the whole time convincing me to stay and try it out for one more month with some changes she would make to my account. I specifically told her that it was extremely difficult in my busy schedule to find time to call and wait on the line to cancel my subscription and that I would prefer to just cancel it now. She assured me that she would call me back in a month and if I was not satisfied I could cancel very easily then.

That call never came.

So I returned all the items and canceled my payment on PayPal. Assuming that no payment would mean that it was canceled.

Now they have sent a lawyer after me, asking me to pay $374 worth of fees, for a service I quit using.

And they are lying that I still have one of the items.

I used their bags with return labels to return all items, which I am very sure of because I was already angry and wanted to be rid of all the products. I would happily have someone investigate my house and see that none of the items are in my wardrobe.

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Loss:
$374
Pros:
  • Rental of clothes
Cons:
  • Seemed to be sneaky
  • Horrible customer service and return policy
  • Do not correct their mistakes

Preferred solution: Full refund

User's recommendation: DO NOT USE THIS SERVICE!

Anonymous
map-marker Washington, District Of Columbia

Poor customer service

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I have been a member of GB for three years. The pros are you get a rotating wardrobe for a reasonable price, and generally customer service is responsive.

The cons are many of the clothes are very over worn and it takes far too long to return and then receive your garment and you dont get to pick what they send you, they do. But I reached out to customer service and asked if I could put my account on hold as I was not wearing the clothes to work due to the virus, I now work from home. I was told that I would have to pay $10.00 a month in order to keep my account on hold. While this is not a large amount, we are in a crisis here and I would hope that because of my years of loyalty I would get some assistance, but no.

I advised I would be cancelling my account and they said okay, so I did and I will not be signing up again. Prior to this I touted their services and referred tons of people, so this is very disappointing. I also belong to the rent the runway service and their response was to immediately open up two new slots for all members as a thank you for staying with them.

This is horrible customer service on the part of GB and really shows me who they are as a company, I am glad I dropped it now, but sorry I spent so much money on this service for so long. B

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User's recommendation: Bad customer service

Anonymous
map-marker Washington, District Of Columbia

Poor customer service

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I was a member for almost three years and overall I was satisfied with the service, but for the extreme turn around time to get garments. I am not working in an office now due to the current health situation in the US. I emailed and asked if I could put my account on hold for a month as I was not wearing the clothes and they did not have enough causal/athletic wear on their site. They told me that I would have to pay a fee of $10.00 to keep my account on hold. I wrote back asking if they would waive that fee and told them if they would not I would be cancelling. Its not that much money but its the principal. They refused to work with me and just cancelled my account. I will not be using the service anymore. Had they agreed to just put my account on hold for one month I would have been a member for years to come.
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Julie P Jqz

Refund all monies please

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Clothes are no pretty. There is no way to see clothes before they take your credit card. The clothes are... Not my style. I want a full refund.
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Loss:
$75
Pros:
  • Concept
Cons:
  • Customer service
  • Dicesption

Preferred solution: Full refund

User's recommendation: Don't sign up unless you know the type of clothing available.

whitney h Dqz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

A question about a dress i bought

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I dont want to pay 69.00 a month plus pay 60.00 for a dress
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Loss:
$69
Pros:
  • Prompt shipment
Cons:
  • Horrible customer service and return policy
  • Deceptive charging practices
Reason of review:
Problems with payment

Preferred solution: Price reduction

Sarah D Ygh
map-marker Oak Harbor, Washington

Terrible selection, worse customer service

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Signed up for a free trial and was sorely disappointed to find absolutely nothing I wanted to try on. ZERO. So I added nothing to my cart and never gave it a second thought. Until I started seeing $76 charges on my bank account! I had given my bank info in order to see their merchandise but despite never actually having shipped anything to me I still got charged! So I emailed explaining the situation, asked them to cancel my account and refund me 2 months. I received a reply agreeing to the refund but insisting I could only cancel by calling them. ?! I call, she cancelled, fine. But what was shocking was that she told me its like Netflix. You signed up for a subscription and if you dont cancel you get billed. Um, no. This isnt like Netflix. Because I didnt get a product!!! Your service requires me to select a product to ship to me. I didnt do that (because I didnt like your product) so why on earth would you find it acceptable to charge me (twice!) for something I never received! Add insult to injury to make the cancellation process totally elusive. BAD BAD BAD company with these kinds of predatory behavior. Never again.
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Pros:
  • Reasonable monthly cost
Cons:
  • Deceptive charging practices
Dionte Hyu

I have a charge on my debit card that isn’t mine

Who can I talk too about this charge
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Cons:
  • Deception
Reason of review:
Problems with payment
Anonymous

Couldnt cancel because of holiday, wouldnt gove money back.

I couldnt cancel because of memorial day. They wouldnt refund my money that I was charged. They freaking suck.
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1 comment
Gwynnie_Bee

Hello, Thanks for sharing your experience. We are sad to learn of your less than satisfactory experience.

Since we do not see an associated email ID in your review, to better understand and assist you, we would request you to please call Gwynnie Bee customer service at 1-855-GWYNNIE (855-499-6643). Phone lines are available 9:00 A.M. to 6:00 P.M. ET Monday to Friday.

You may also email us at gwynnie@gwynniebee.com. Best regards, Gwynnie.

Anonymous
map-marker Brooklyn, New York

Good experience for the past year

I have tried GB for free and remained a customer ever since. While i find that their shipments tend to be a bit slow, lets say i notify them of return on Monday, and shipment doesn't go out til Wed/Thu the quality is good and i bought many dresses from them. I wish they were cheaper, because it is pricey but overall i am happy

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Reason of review:
Good customer service
1 comment
Gwynnie_Bee

Hello, Thanks for sharing your experience. We are glad to learn that overall, you are happy with your membership :)!

Kindly reach out to us at 1-855-GWYNNIE (855-499-6643). Phone lines are available 9:00 A.M. to 6:00 P.M. ET Monday to Friday.

You may also email us at gwynnie@gwynniebee.com.

We would love to help you get the most out of your Gwynnie Bee experience and would need to see your account, to get some context. Best regards, Gwynnie.

Anonymous

***

Got charged 75 each month for 9 months without receiving any clothes due to my password being lost. The password reset process was a pain in the *** Only subscribed to this *** because of a commercial regarding a free trial. Finally got to talk to customer service, and tried to cancel. The rep i spoke with tried convincing me to keep the box. I only was shipped 3 items in the 9 months i paid for, and the she told me that if i dont send the clothes back, they will charge my card even more. The rep said that i did not properly esucate myself with the subscription and was completely unpleasant to speak with. Now i await a supervisor to call back to see if an exception can be made. *** gwynniebee.
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Alicia J Xxu

Don't do it- it's a scam!

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I wish I had read the reviews on this site before trying Gwynnie Bee, as many people have had the same negative experience. I have tried lots of different subscription boxes, including clothes, food and beauty products, and this is the ONLY one I've ever had a bad experience with.

Overall, the clothes were meh. It is nice that they have a selection for larger sizes. But out of the several shipments I got over my month-long trial, I only wore one piece out.

I then canceled the subscription as I had planned to do after the trial period. No problems.

Fast forward to two months later when I see a charge for $86 from Gwynnie Bee on my statement. I called and they said they hadn't received a shipment of 2 dresses that I had sent back to them with their shipping label. On that phone call, they stated they would "look around the warehouse" and if still not found, would open a ticket with USPS to look for the package.

The following day I received an email asking about my customer service experience, and when I clicked on it, the site stated the ticket had already been closed and that I could not comment on it.

After waiting two weeks with no response, I called back. Again the rep stated they would look around the warehouse. I said that wouldn't be necessary, as they'd already done that and not gotten back to me. I asked if they keep the details of the return shipping labels they send out, and she said yes. I asked why they couldn't just track the label since they have it on file. She said it was my responsibility to provide it, and they couldn't do anything else. I asked to speak with a supervisor, was told there were none in the building, and that I would get a call back from one within 24-48 hours.

When (SHOCKER) I had not received a call back from management within the promised time, I called back yet again. This time they gave me a ticket #, said it was being escalated, and again to expect a call from a supervisor. I'm not holding my breath.

TL;DR - They charged me for items I returned with their shipping label. Per other reviews on this page, this seems like a common occurrence that the company should have resolved by now. Instead of apologizing and returning my money, they have given me the runaround. I'm going on three weeks of fighting and several phone calls with them and still no refund. The last two reps have "escalated" my issue, and I have still not heard from a "supervisor" after several business days. If my money is not returned soon, I will have to work with my bank to reverse the charges.

I will be sure to tell my friends and family to stay away from this business, as well as leaving this review everywhere I can. I am also going to file a complaint with the Better Business Bureau, at https://www.bbb.org/ and encourage anyone who's had a similar experience to do the same.

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Loss:
$86
Reason of review:
Problems with payment

Preferred solution: Full refund

jerry d Pjg
map-marker Tifton, Georgia

Still need order

received order number62079 messi sneakers where is the rest of my order. a
View full review
Loss:
$55
Reason of review:
Problem with delivery
Abi H Chq
map-marker Lehi, Utah

Miserable failure this holiday season.

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I had been a fan of Gwynnie Bee, but they have been an utter failure this holiday season. Like a lot of people, I have a Christmas party every day of this week. I knew holiday party week was coming, so I returned my last items early (Dec.10&11). It's now Dec. 19th. I have not received a new shipment, nor has a the next shipment shipped out. With the weekend and holiday coming up, I think it is realistic to guess that I will not have had a Gwynnie Bee item in hand from Dec. 11 until Dec. 26. That is, literally, the two weeks of the year when this service would [have] provided the most value to me. Total disappointment. Epic failure for holiday dresses.
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Pros:
  • This service when it was working
Cons:
  • Service failed when i wanted it most
Reason of review:
Problem with delivery

Preferred solution: Price reduction

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